In the LED light industry customer satisfaction is very important for business success, especially in marketing and business strategy perspectives. In a business campaign to build satisfaction, LED tube suppliers must pay attention to the first question.
How do you find out if customers are satisfied? The term hope Dis-confirmation is a simple approach to this question. It’s widely used to determine topics. This also applies in the wholesale LED light bulb industry. For general concepts, customers are satisfied if the service and product performance of LED lights can meet customer expectations.
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If the performance of a wholesale LED tube supplier fails to meet customer expectations, customers will be dissatisfied. This is a universal framework for companies to deal with topics, and they are committed to meeting and exceeding customer expectations. The manufacturer even goes further to fight for excellence, to please customers and exceed expectations.
From general practices, this framework is very easy for the topic. Easy to follow and get the effect quickly. However, the way this customer service is different in a logistical perspective. Before building a customer service platform, LED tube suppliers need to know the nature of customer expectations. The following questions will help the LED light manufacturer know the details.